The Village Surgery
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In-House Team: Administration Team

 

Susan Lowe, Practice Manager

Sue recently joined the practice in January 2014. She has 35 years' experience working within the NHS. Sue worked as a Clinical Physiologist before taking up a number of operational management positions at both Aintree University Hospital and University Hospital of South Manchester.

Sue works full time and is responsible for the day to day smooth operation of the surgery as well as the future development of the practice.

Sue is always ready to help you with any administrative or non-medical aspects of your health and treatment. Sue is also very happy to discuss with you any complaints you may have or any suggestions you have relating to improving the way the practice works.

 


 

Secretaries and Administration Team

Our secretaries support the team, managing medical referrals, reports and liaising with nearby hospitals. The administration team summarise medical records, run clinical reports and organise the in-house clinics.

 


 

Receptionists

Receptionists provide an important link for patients with the Practice and are your initial contact point for general enquiries. We have a large team of full and part-time reception staff, all of whom are trained to provide you with a friendly and efficient service. They will try to answer any non-medical questions and will deal with all matters in the strictest confidence. They can provide basic information on services, assist in the booking of appointments, take requests for and give out repeat prescriptions and results and direct you to the right person depending on your health issue or query.