Senior Leadership Team
Ms S Lowe Practice Management Partner MPhil (Liverpool 2006)
Ms Susan Lowe (MPhil) the Practice Manager Partner at The Village Surgery, joined the Practice in 2014. Sue has a Master of Philosophy Degree from Liverpool University. She has 40 Years' Experience in the NHS and also has 20 Years of Senior Management experience from Secondary Care. She has successfully completed a number of management training courses as well as completing Clinical Systems Improvement Professional Development Course at Warwick Business School; Warwick University as well as training in Civil Protection and Business continuity from the Cabinet Office Emergency Planning College.
Ms Lisa Roberts Practice Manager
Ms Lisa Roberts is a Practice Manager within The Village Surgery, currently managing the Acute Care site at Freshfield. Lisa has worked in General Practice since 1992 and has extensive knowledge of the Quality Outcomes Framework (QOF) which ensures we provide the best quality care in accordance with our statutory requirements. Lisa also oversees (with Susan Lowe) the management of our non-clinical team.
Secretaries and Administration Team
Our secretaries take time to support the team and patients, managing medical referrals, reports and liaising with nearby hospitals. They provide the key link between primary and secondary care and strive to provide all parties with the best network of help and support that they require.
The administration team liaise between Patients and Clinical Professionals and take responsibility to provide essential and necessary care to support all patients, also taking the time to develop further efficient care in order to offer an unprecedented service to all. They also summarise medical records, run clinical reports and organise the in-house clinics.
Receptionists provide an vital link for patients with the Practice and are your initial point of contact for general enquiries. We have a large team of full-time and part-time reception staff, all of whom are trained to provide a friendly and efficient service to all. They will try to answer all non-medical questions and will deal with each matter with the strictest confidence. They can provide basic information on services, assist in the booking of appointments, take requests for and give out repeat prescriptions and results, direct you to the right person depending on your health issue or query.