Complaints

 

Our Surgery prides itself on its high quality, efficient services that it provides to all patients and is very open and welcoming to new and innovative ways in which it can improve. Though, at sometimes we may experience some hiccups along the way. We endeavour to resolve any and all issues that the surgery faces whether it is a personal matter or not and take all of our complaints very seriously.

Below you will find some procedures that we follow when we face complaints and hopefully they will aid you with the knowledge of how to approach us if you come across an issue.

All of our complaints and problems are reviewed by our dedicated team and are reflected on in a constructive manner in order to learn from whatever it is that has happened.

 

To view our complaints policy please click here.

To view our complaints information please click here.

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Contact Us

The Village Surgery
The Village Surgery
12 Elbow Lane
Formby
Liverpool
L37 4AW
Tel: 01704 878661 / 01704 879430
Fax: 01704 832488