The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure
the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Please rest assured that you can still consult the clinical team via telephone consultation. We are using technology such as video consultation and e-consult to help you during this period. The clinical team are working hard to ensure we continue to deliver high-quality care in the current circumstances.

Information is changing on a daily basis. To keep up-to-date with the most recent information, please click herePlease ensure you click "coronavirus" on the YELLOW link on the website to ensure you have the most up-to-date information.

Information regarding anti-inflammatory medication and Coronavirus has been in circulation. For the NHS guidance, click here.

Your Health During COVID-19

If you are unwell with COVID-19 symptoms or something else, please do not delay contacting the surgery. We are working differently, but have everything in place to be able to hold consultations via telephone and manage your problem, assisted by new technologies. If you are feeling unwell, do not delay making contact because of COVID-19. 


As the COVID restrictions are relaxed, you may have queries if your employer requests you return to work. Further information regarding shielding criteria, living with someone who is vulnerable and those who should remain "shielded" under the current change in government guidance is available here.


Eligible individuals can now APPLY for COVID-19 testing if you have symptoms. If you have COVID-19 symptoms, check if you are eligible for testing at a test centre or at home by clicking here.

Useful Links & Downloads (Sick Notes/Isolation Notes etc):

Please click here for guidance on requesting sick notes (for conditions other than self-isolation)

Please click here for a letter from the surgery, which can be printed out at home and given to your employer if you require it for your time in isolation. We do not issue sick notes for those isolating.

If you are required to isolate prior to a hospital admission, or you are having to isolate because a family member is required to isolate prior to hospital admission, you can obtain a copy of a letter here. this can be printed at home and sent to your employer.

Please click here to obtain a formal NHS 111 isolation note for your employer.

Please click here for Public Health information regarding isolating at home.

Please click here for information on emergency dental care.

Please click here for guidance on holiday cancellation due to COVID-19.

Face Mask Guidelines: 

Please see letter concerning the new guidelines here.

Face covering exemption cards are available from the relevant transport company websites. For example information from 'Arriva' can be found here

You do not need to wear a face covering if you have a good reason not to. This includes:

  • not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • if putting on, wearing or removing a face covering will cause you severe distress
  • if you are travelling with or providing assistance to someone who relies on lip reading to communicate
  • to avoid harm or injury, or the risk of harm or injury, to yourself or others
  • to avoid injury, or to escape a risk of harm, and you do not have a face covering with you
  • to eat or drink, but only if you need to
  • to take medication
  • if a police officer or other official requests you remove your face covering

For further information please click here

General Advice-Surgery:

  • Freshfields surgery is temporarily "closed" during COVID-19. For further info, click here.
  • For details on how we will be operating during the outbreak please click here.

Mental Health Support & COVID-19:

For information regarding mental health support, click here

Vitamin B12 Injections & COVID-19:

In-line with current changes in practice as a result of COVID-19, The mainstay of B12 deficiency will be managed with oral supplementation. This is in-line with national guidance from the British Society for Haematology.

Information Sharing During COVID-19:

For information about information sharing during the NHS response to COVID-19, click here

Dementia Support During COVID-19:

For further information, click here