Mission and Values

Last Updated: Friday, 04 July 2025

The Formby Village Surgery Mission Statement

"Our mission is to provide compassionate, high-quality healthcare by fostering a supportive environment where every patient and team member feels valued. We believe in delivering accessible, efficient, and patient-centred care ensuring that every interaction--from first contact at reception to clinical consultation-- reflects our commitment to excellence."

Values

1. Patient-Centred Service - Every role contributes to ensuring a seamless and supportive patient experience.
2. Respect & Inclusion - We recognise and appreciate the dedication of all team member, from clinical to administrative staff.
3. Collaboration & Teamwork - We work across departments to create a connected and efficient practice.
4. Quality & Professionalism - We uphold high standards in both clinical expertise and customer service.
5. Accessibility & Compassion - We treat every patient with dignity and understanding while ensuring our services are welcoming and inclusive.
6. Continuous Learning & Innovation - We embrace growth, professional development, and improvements to enhance the care we provide.

Behaviours

1. Recognition & Appreciation - We acknowledge the vital role of each team member, ensuring everyone feels valued.
2. Effective Commutive - Whether clinical or non-clinical, we maintain clear, empathetic, and supportive interactions.
3. Patient-First Mindset - Reception staff, nurses doctors, and administrators work together to create positive patient experiences.
4. Respect for Roles & Responsibilities - We understand and support each person's contributions, ensuring a professional and harmonious environment.
5. Commitment to Improvement - We encourage feedback and proactively seek ways to enhance processes and moral within the team.

This ensures that every member of the practice -- receptionists, administrators, nurses, and doctors alike-- feels valued and empowered in delivering high-quality care.