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NHS Friends and Family Test (FFT)



Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses June May April
1 Very good 398 210 421
2 good 152 67 113
3 Neither good or poor 18 10 30
4 Poor 19 12 22
5 Very poor 24 14 18
6 Don’t know 6 1 5
       
Summary Scores      
Positive 89% 88% 88%
Negative 7% 11% 7%
Neutral  4% 1% 5%

Actions resulting from FFT feedback

Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.