How To Order Your Repeat Medication

Last Updated: Friday, 20 February 2026

NHS APP

• If you have internet access, the easiest and safest way to order your repeat medication is through your NHS account.
• Your usual medications will be listed — simply select the items you need to request.
• You can use this service on a computer or via the NHS App on a smartphone or tablet.
• Requests made through the NHS App are sent directly to the GP practice. Once approved, your prescription is sent electronically to your nominated pharmacy for dispensing.
• Ordering this way helps reduce processing time and improves accuracy when handling your request.

 

Digital Front Door

• Alternatively, you can request your repeat medication via our Digital Front Door.
• Please have a list of your medications ready when submitting your request and allow 48 working hours for your prescription to be processed. 
• Your prescription is sent electronically to your nominated pharmacy for dispensing.

Written Request

• If you prefer to order using a paper request, bring your repeat slip or complete a request form available from reception and place it in the prescription box.
• If the surgery is closed, you may post your request through the letterbox.
• Your prescription is sent electronically to your nominated pharmacy for dispensing.

Emergency Prescriptions

• Use this service to request a limited emergency supply of a medicine you have completely run out of.
• This must be a medication you are prescribed regularly on repeat prescription.
• You will be charged your usual prescription fee. If you normally receive free prescriptions, there will be no charge.

When not to use this service

• If you need medication and have symptoms or feel unwell, call 111 for advice.

You cannot use this service to obtain:

• medications that are not on your repeat prescription

• controlled drugs or medications requiring special monitoring

• early supplies of medication

 

Collecting your medication

• You can usually collect your prescription from your pharmacy 24 working hours after ordering.
• Ask your pharmacy if they offer an SMS notification service to let you know when your medication is ready.
• If you want to check whether your prescription is ready, please contact your pharmacy directly rather than the GP practice.

Prepayment prescription certificate

To apply for prepayment prescription certificates you can either visit a local chemist and they will give you a form to fill out or you can apply for them direct by clicking here.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

If you would like to speak to someone at the GP surgery about your prescription it's best to call us after 10am when the phone lines are likely to be less busy.

Medication reviews

Certain medications will require regular reviews. We have created a quick questionnaire for you to complete which will determine whether or not we need to see you for a face to face review.

If you have a printer at home please print out this form, complete it and return it to the surgery. We will contact you if we need you to come in for a review. Thanks

Controlled Drugs

Controlled drugs are medications that require a signature. Controlled drug prescriptions can be collected from the surgery or via your nominated Pharmacy.

This means that we are able to send them across to your chosen Pharmacy electronically to be collected. To collect such medication you will require some form of identification as the medication must be signed out for you.

You, a friend or family member can sign out these prescriptions ensuring that the identification is provided in the name of the person signing the drug out.

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, they can offer advice on minor illnesses such as:

• Coughs
• Colds
• Sore throats
• Tummy trouble
• Aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.