What is FFT?
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
How the FFT works
After you've finished your appointment or consultation, you may be invited to complete the FFT.
You may be asked while you're still on the premises, or you may be contacted later. We may ask you to give your feedback by text message, over the phone or using our website.
Not all service providers ask patients to complete the FFT, but you will be able to give feedback if you want to. Ask at reception if you cannot find a feedback form and you want to give feedback.
How will the results be used?
Service providers will collect the results and analyse them to see if any action is needed. The responses to the FFT question will be used to create an overall score that will be published on the NHS England website. The anonymous comments from service users are retained by the service and passed on to staff and managers.
